Customer Service 101
This Unit Standard aligned course provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values
Archives: Courses
Deal with Debtors in the Recovery of Debt
After completing this course, the learner will be able to deal with a debtor telephonically in the recovery of debt, by successfully completing the following:
Effective Customer Communication
After completing this module, the learner will be able to communicate effectively to build rapport with customers, by successfully completing the following:
Ensuring Customer Satisfaction and Competitive Practice
PURPOSE: On accreditation of this standard, the learner will be able to contribute to the cost-effectiveness of the business and customer satisfaction, by demonstrating an
Entrepreneurial Ideas & Opportunities
In this unit standard-aligned course you will learn the underlying principles of starting a business, avoid common pitfalls, pitch ideas more effectively, validate your product
Ethical Conduct in Debt Recovery
After completing this unit-standard aligned course, the learner will be able to demonstrate knowledge and application of ethical conduct in a debt recovery work context,
Goal Setting
Course Overview We all have things we want in life. The route to success is to take the things that we dream about and wish
How To Tender For Business
This unit standard-aligned short course will add value to entrepreneurs who are seeking to develop their entrepreneurial skills so that they can become more marketable
Implement Good Manufacturing Practices for a Safe Food System.
PURPOSE This unit standard is intended for any person working in a food-handling environment. A person credited with this unit standard is able to: This
Introduction to the Legal Environment of a Selected Business Sector
This unit standard provides a broad introduction to the legal environment of a selected business sector the qualifying learner is capable of: Identifying the statutory elements
Knowledge of Bread Baking History, Ingredients, and Processes
SAQA 1D: 259379 NQF Level: 1 Credits: 5
Accredited Short Courses
Leadership To Enhance Team Performance
This unit standard required learners to reflect on the strengths and weaknesses of themselves and their teams in order to manage team performance. It is intended
Maintain An Existing Information System
This unit standard provides a broad introduction to the archiving of information in a business environment. The focus is knowledge, skills, values, and attitudes in
Manage In-bound and/or Outbound Calls
This learning programme is intended for all persons who need to: Manage inbound and/or outbound calls in a Contact Centre. The aim of this unit
Manage Pests and Waste Materials for Food Safety
PURPOSE This unit standard is intended for a person working in a food handling environment who contributes to the food safety system by understanding the
