Effective Customer Communication

After completing this module, the learner will be able to communicate effectively to build rapport with customers, by successfully completing the following:

• Demonstrate and apply knowledge of communication process theory
• Answer the call and greet customers in accordance with organisational procedures
• Apply verbal and non-verbal communication techniques and/or strategies to build rapport with customers
• Communicate responses in a manner that fits the situation
• Give constructive feedback when interacting with customers