Collect and Record Information Queries and Requests
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Module 113 Lessons|1 Quiz
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1.1. Collect, Record, Process and Present Customer Information
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1.2. Collect Customer Details, Needs and Expectations
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1.3. Describe Sources of Information
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1.4. Explain the Need for Ensuring the Quality and Accuracy of Information Collected
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1.5. Record Customer Information
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1.6. Record Information Within Company Specific Timeframes and Stated Procedures
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1.7. How to Collect Customer Data
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1.8. How to Store Customer Data
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1.9. Process and Present Information
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1.10. Analyse and Process the Information Collected to Draw Valid Conclusions
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1.11. The 5 Step Process
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1.12. Draw Valid Conclusions
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1.13. Analyse the Conclusions Drawn
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1.1. Collect, Record, Process and Present Customer Information
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Module 28 Lessons|1 Quiz
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2.1. Provide Customer Satisfaction Feedback
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2.2. The 15 Principles For Complete Customer Service
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2.3. Explain The Reasons For Customer Satisfaction Feedback
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2.4. Faulty Products
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2.5. Describe Ways For Gathering Customer Satisfaction Feedback
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2.6. Collect and Collate Customer Satisfaction Data Into a Report
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2.7. Transforming Customer Satisfaction Data into Business Value
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2.8. Use the Correct Technology to Make the Survey Process Efficient
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2.1. Provide Customer Satisfaction Feedback
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Module 38 Lessons|1 Quiz
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3.1. Capture Information From Source Documents Onto A Computer System
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3.2. Customer Database
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3.3. Complete All Vital Fields Accurately
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3.4. Identify All Errors In Data Capturing and Coding
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3.5. Use the Correct Part Of The Computer System For Capturing Data
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3.6. Complete Data Capturing to Agreed Deadline
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3.7. Follow Organisational Procedures for Filing Source Documents
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3.8. Minimise Risks to the Information Technology Environment
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3.1. Capture Information From Source Documents Onto A Computer System
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Question 1 of 4
1. Question
True or False
Technology is both a cost of doing business, and an opportunity to do more business.
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Question 2 of 4
2. Question
True or False
Automated data entry has the potential to be more accurate than manual data entry.
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Question 3 of 4
3. Question
True or False
Form fields are used in both paper and electronic databases to provide a systematic method of collecting information.
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Question 4 of 4
4. Question
True or False
Policies and Procedures are the strategic link between the Company’s Vision and its day-to-day operations.
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