Module 1

After completing this module, the learner will be able to collect customer details, needs and expectations; record customer information; and process and present information, by successfully completing the following:

• Collect information to meet customer needs and expectations
• Describe sources of information with examples
• Explain the need for ensuring the quantity and accuracy of information collected in terms of meeting the purpose of the activity
• Record information according to company specific formats and requirements
• Record information within company specific timeframes and stated procedures 
• Process information according to organisational work policies
• Analyse and process the information collected to draw valid conclusions
• Analyse the conclusions drawn to ensure consistency with the information and purpose of the inquiry