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Collect and Record Information Queries and Requests

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  1. Module 1
    13 Lessons
    |
    1 Quiz
  2. Module 2
    8 Lessons
    |
    1 Quiz
    1. 2.1. Provide Customer Satisfaction Feedback
    2. 2.2. The 15 Principles For Complete Customer Service
    3. 2.3. Explain The Reasons For Customer Satisfaction Feedback
    4. 2.4. Faulty Products
    5. 2.5. Describe Ways For Gathering Customer Satisfaction Feedback
    6. 2.6. Collect and Collate Customer Satisfaction Data Into a Report
    7. 2.7. Transforming Customer Satisfaction Data into Business Value
    8. 2.8. Use the Correct Technology to Make the Survey Process Efficient
  3. Module 3
    8 Lessons
    |
    1 Quiz

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After completing this module, the learner will be able to provide customer satisfaction feedback, by successfully completing the following:

  • Explain the principles of customer service within the context of a Contact Centre and/or BPO environment
  • Explain the reasons for customer satisfaction feedback with examples
  • Describe ways for gathering customer satisfaction feedback with examples
  • Collect and collate customer satisfaction data into a report according to organisational requirements
Module Content
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