A shopkeeper owns and operates one or more independent stores. Serving and selling to consumers, whether at a counter or self-service checkout, is a large aspect of the job. Shopkeepers accept payments, make change, and wrap purchases, as well as answer questions and offer advice to clients. They also pay attention to their consumers’ demands and desires, which might lead to new sales chances. They place orders with distributors, manufacturers, agents, and importers.
Other responsibilities include being informed about competitors and their importance to shop operations, as well as calculating takings and wages, depositing cash at the bank, bookkeeping, and stocktaking. It is critical that retailers comprehend the legislation that governs trading and business operations, such as VAT, etc.
Customer Service 101
A broad introduction to customer services & includes both internal and external customers.
What skills do you need to become a shopkeeper?
To work as a shopkeeper, you need to:
- Be self-sufficient, energetic, and self-motivated.
- Be prepared to work long and unsocial hours; be organized; and have a solid understanding of business and finance.
- Have the capacity to handle currency and keep accounts numerically.
- Have the ability to establish sales prospects through marketing.
- Have strong communication skills when interacting with coworkers and customers.