Call Centre Training Quiz 2

True or False

CCAs need to have the authority to do as much as possible within their roles.

True or False

While networking or delivering speeches are both good supplementary measures, prospecting by telephone is the telephone sales person’s primary method of finding new contacts.

True or False 

The Identification Statement is where you tell the person who you are and where you are calling from.

True or False

What our customers really want and demand is respect. Your job is to serve them while maintaining a careful balance between their needs and your personal goals.