Self Leadership Quiz 2

True or False 

Customer complaints and angry customers must always be dealt with in line with your business’s policy.

True or False 

Customer complaints offer you an opportunity to rectify a situation resulting in prevention of further complaints and continuous improvement of service.

True or False 

The more effort that is made to satisfy and delight customers, the higher the degree of customer loyalty.

True or False

When a customer is upset in front of a crowd, you should proceed with the company-approved complaint-resolution policy.

True or False

Step one of the customer complaint procedure is to never ignore a complaining customers. Give him/her your undivided attention.

True or False

When the customer is still upset after your best efforts you may continue on with your work, and dismiss any further complaints.