Call Centre Training Quiz 1

True or False 

A significant amount of communication is non-verbal.

True or False 

Breath control is the quality of your voice as air moves from your chest through your larynx.

True or False 

If you are talking to a regular customer or someone you know, it’s acceptable to speak badly of the company or any of your colleagues.

True or False

A large component of your communication and sales success comes with your ability to build important relationships and to connect with people.