Customer Service Quiz 2

True or False 

When dealing with an abrupt customer you have to Listen to what they have to say. Be service oriented, Focus on what you can do to help them Speak quietly and be firm.

True or False

Blending is any behavior by which you reduce the differences between you and another person in order to meet them where they are and move to common ground.

True or False

Benchmarking is when everyone in the group makes suggestions and shares ideas.

True or False

Using positive imagery can boost your mood and enhance your visible performance.