Customer Service Quiz 1

True or False 

Customer service is a series of activities intended to enhance customer satisfaction.

True or False

Internal customers are the people, departments, or tenants who are the end users of our organization’s products or services.

True or False

Common values are Achieving fame and recognition and Cooperation with others.

True or False 

Effective communicators have fewer problem clients, spend less time fixing problems, and enjoy their work more.

True or False

One of the most important things to remember about telephone communication is your tone.