114974 – Quiz 1

True or False 

Effective communication is about getting results and aims at achieving a win/win situation.

True or False 

Being an effective listener requires you to look at the person speaking to you, listen and don’t interrupt.

True or False 

Non verbal communication is simply the way of communicating with others through speaking.

True or False 

A customer is the most important person ever in the business. A customer is not dependent on us.

True or False 

Verbal and non-verbal communication refers to being aware of what you say and how you say it.