Process Incoming and Outgoing Calls

This learning programme is intended for all persons who need to:

• Process incoming and outgoing telephone calls. 
• Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium, and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner’s job, or chances of finding employment.
• Learners will be well positioned to extend their learning and practice into other areas in the business environment or to strive towards professional standards and improved performance.