Anger Management

This short course will help teach participants how to:

• Recognize how anger affects your body, your mind, and your behavior
• Use the five-step method to break old patterns and replace them with a model for assertive anger
• Control their emotions when faced with other peoples’ anger
• Identify ways to help other people safely manage some of their repressed or expressed anger.

Course Overview

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who manage their anger at work are much more successful than those who don’t.

A co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This short course is aimed to help give you and your organization that edge.

Kindly download your workbook in order to finish the lessons.